Terms of service

Last updated: October 5, 2026

1. Overview

These Terms of Service govern your use of the Robert Santillana online store, website, products, and related services. By accessing the store or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, do not use the store or place an order.

2. Eligibility and account information

You must be legally able to enter into a binding agreement in your jurisdiction to make a purchase. You are responsible for providing accurate, current, and complete account, billing, payment, and shipping information and for protecting any account credentials associated with the store.

3. Products and availability

We try to describe and display products accurately, but colors, appearance, packaging, specifications, and other details may vary by device, supplier, or product revision.

Products, prices, variants, quantities, and geographic availability may change without notice. We may discontinue a product or limit quantities or destinations where permitted by law.

4. Orders

Submitting an order is an offer to purchase. An order is accepted when we confirm acceptance and payment is successfully processed.

We may decline, cancel, or limit an order where permitted by law, including for suspected fraud, pricing or inventory errors, product unavailability, shipping restrictions, or other legitimate operational reasons. If we cancel an order after payment has been collected, we will issue an appropriate refund.

Please review your order carefully before submitting it. Changes or cancellations may not be possible after fulfillment begins.

5. Prices, taxes, and payment

Prices and promotions may change without notice. The price charged is the price shown at the time the order is submitted, subject to correction of obvious errors.

Applicable taxes, shipping charges, customs charges, or import-related amounts may be added or collected as described at checkout and in our Shipping Policy.

You represent that you are authorized to use the payment method submitted with your order.

6. Shipping and delivery

Shipping destinations, rates, product availability, estimated delivery timing, tracking, customs, and address requirements are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise. Carrier, customs, weather, address, supplier, or other events outside our reasonable control can affect delivery timing.

7. Returns and refunds

Returns, exchanges, damaged-item claims, and refunds are governed by our Return & Refund Policy.

Mandatory consumer rights under applicable law are not limited by these Terms.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Our store is powered by Shopify, which may process information as described in Shopify's applicable privacy notices.

9. Shopify relationship

Robert Santillana is the merchant responsible for products sold through this store. Shopify provides commerce technology that enables the store but is not the seller of Robert Santillana products and is not responsible for the sale between Robert Santillana and the customer.

10. Intellectual property

The store's original branding, text, graphics, layout, and other content owned by or licensed to Robert Santillana are protected by applicable intellectual property laws.

You may use the store for personal, lawful, non-commercial purposes. You may not reproduce, distribute, modify, sell, or exploit protected store content without permission, except where permitted by law.

11. Third-party services and links

The store may use or link to services provided by third parties, including payment, fulfillment, shipping, analytics, and other technology providers. Third-party services may be subject to their own terms and privacy policies.

Robert Santillana is not responsible for third-party websites or services that are not controlled by Robert Santillana, except to the extent required by applicable law.

12. Reviews, feedback, and user submissions

If you submit reviews, feedback, suggestions, images, or other content, you represent that you have the right to submit it and that it is lawful and accurate.

You grant Robert Santillana a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted feedback or content for operating, improving, and promoting the store, subject to applicable law and our Privacy Policy.

13. Prohibited uses

You may not use the store or services for unlawful, fraudulent, abusive, harmful, infringing, or deceptive activity; interfere with store security or operation; distribute malicious code; impersonate another person; or attempt to bypass access controls.

Automated tools or agents must comply with any technical access rules, crawler permissions, authentication requirements, and instructions presented by the store.

14. Errors and corrections

Store information may occasionally contain typographical, pricing, availability, shipping, or other errors. We may correct errors and update information as permitted by law.

If an error materially affects an order that has already been placed, we will contact you when required and provide any remedy required by applicable law.

15. Disclaimer

To the fullest extent permitted by applicable law, the store and services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free access.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of liability

To the fullest extent permitted by law, Robert Santillana will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the store or products.

This limitation does not apply where liability cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold Robert Santillana harmless from third-party claims arising from your unlawful use of the store, your violation of these Terms, or your infringement of another person's rights.

18. Severability and waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.

Failure to enforce a provision does not waive the right to enforce it later.

19. Governing law

These Terms are governed by the applicable laws of the jurisdiction where Robert Santillana is headquartered, without limiting any mandatory consumer protections that apply based on a customer's location.

20. Changes to these Terms

We may update these Terms from time to time for operational, legal, regulatory, or business reasons. The current version will be posted on the store with its effective or last-updated date.

21. Contact

Questions about these Terms can be sent through the store's Contact page or to the support contact published in our Privacy Policy.